Willem Client Experience & Impact SurveyIHelping Us Deliver Better, More Aligned Content for Your Brand Name * First Name Last Name Email * Company Name (###) ### #### Overall Satisfaction On a scale of 1–10, how satisfied are you with our overall service? 1 = Very Dissatisfied | 10 = Extremely Satisfied In a few words, why did you give this rating? How well do you feel we understand your business goals? Extremely well Very well Somewhat Not well Content Quality & Effectiveness How satisfied are you with the quality of the content we’ve created? Very Satisfied Satisfied Neutral Dissatisfied How well does our content reflect your brand voice and tone? Perfectly aligned Mostly aligned Needs improvement Not aligned How effective has our content been in helping you achieve your social media goals? Very Effective Somewhat Effective Neutral Ineffective Which content formats have been most valuable to your brand? (Check all that apply) Static graphics Video clips / reels Motion graphics Carousels Blog snippets / articles Other Are there content types you’d like to see us create more often? Communication & Collaboration How would you rate our communication with you? Excellent Good Fair Poor How satisfied are you with the approval process (Trello, review calls, timelines)? Very Satisfied Satisfied Neutral Dissatisfied Are our meetings and check-ins helpful for you? Yes, very helpful Somewhat helpful Not helpful Do you feel your feedback is listened to and acted upon promptly? Always Most of the time Sometimes Rarely Brand Alignment How well does the content represent your brand identity visually? Perfectly aligned Mostly aligned Needs improvement Not aligned How well does our content connect with your target audience? Very well Somewhat well Neutral Poorly Are we helping you differentiate your brand from competitors? Definitely Somewhat Not much Results & Impact Since working with us, have you noticed improvements in your: (check all that apply) Social media engagement Brand awareness Content consistency Lead generation / inquiries Sales conversions Community building Other Please share any specific wins or results since we started working together: Suggestions & Future Planning What’s one thing we’re doing really well that we should keep doing? What’s one thing we could improve or change to serve you better? Are there new services or support you’d like us to offer in the future? Testimonial & Recommendation Would you recommend us to other businesses? Yes Maybe No Would you be open to providing a testimonial we can use in our marketing? Yes No If yes, please provide your testimonial here (or we can follow up with you later): Thank you!
